Phone numbers
Choose the line for your enquiry
Global Service Centre
+61 2 6196 0196
Monday–Friday 09:00–17:00 in your country. Australian national public holidays excluded.
Number based in Australia · International format shown
Official number source ↗Telephone service in Australia; no visa counter at the Madrid embassy.
Australia/Sydney
Local time · Canberra. This clock does not show whether the line is open.
The visa office in Madrid is closed
The embassy says its visa office closed on 30 June 2018. A trip to the embassy is not a substitute for contacting the Global Service Centre. Keep your application and correspondence available when calling the Australian number.
Use the caller’s local hours
The published European telephone hours are 09:00–17:00, Monday to Friday, in the caller’s country. That means the office clock in Australia is not an opening-status indicator. Australian national public holidays can still affect the service.
Before asking about a pending application
Open the account used to apply and read the latest request from the department. Write down the transaction or application reference and the date you submitted any requested documents. Ask a specific question about the next action rather than placing several calls with the same status request.
Before you call
- Your application or transaction reference.
- The name and passport details used to apply.
- The date of the latest message from the department.
- The exact question you need answered.
Calling from another country
For an ordinary international number, copy the full number shown above. The plus sign replaces the international access prefix when your phone accepts it. Do not add another country code to a number that already starts with +.
Check the hours attached to the line you need. A listed office address does not mean walk-in access is available. If no one answers, read the official contact page for an online enquiry route before trying another department.
Questions about this contact
Should I phone the Australian Embassy in Madrid instead?+
The embassy directs visa enquiries to the Global Service Centre.
Which calling-rate page should I use?+
Australia. The number starts with +61 even when you are applying from Spain.
Is this a government website?+
No. SayFone publishes this directory and sells calling services. The official links take you to the office responsible for the service.
Official sources and review date
Checked on 30 September 2026. These details come from government pages; no successful phone connection is claimed. If the office publishes different details, follow its current instructions.
- immi.homeaffairs.gov.au · Official reference 1Checked 2026-09-30 · Official page text
- spain.embassy.gov.au · Official reference 2Checked 2026-09-30 · Official page text returned by search
Report a number or address error with this page’s URL and the official reference. Please do not send passport scans or application documents.
